Cummins Inc. Technical Specialist in Johor Bahru, Malaysia

Technical Specialist

Description

  • Completes preventative maintenance and/or basic repair activities on Cummins products at a single customer site with minimal direction.

  • Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools

  • Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor

  • Performs preventative maintenance activities as per documented schedules and standards on Cummins products at a customer’s location.

  • Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens

  • Completes training in line with skill and business requirements

  • Maintains work area and tools for cleanliness and proper operation

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

Qualifications

Skills

Skill Level A

  • Broad mechanical and/or electrical repair and maintenance capability - Apprentice Certified Technician (Preferred)

  • Capable of electrical repair and maintenance with minimal supervision - practical exposure to working on Cummins products

  • Awareness of Quick Serve Process

  • Able to understand basic computer use

  • Able to clearly communicate both orally and in writing

  • Able to understand written instructions

  • Ability to work safely and identify safety risks, including completion of any required safety training and the Job Safety Assessment process

  • Can resolve basic technical problems

  • Able to work within quality standards

  • Capable of developing effective working relationships

  • Ability to use general numerical principles

Skill Level B

Skill Level A plus:

  • Ability to carry out basic repairs and scheduled maintenance on different product types without supervision

  • Able to understand diagnostic tools

  • Awareness and ability to access Cummins service support tools (such as Quick Serve On Line, INPOWER, LONMGMAKER) and understanding of Microsoft Software

  • Able to prepare required documentation to the standard required

  • Ability to understand the relationships between components and inform more experienced On Site Technician as to which component may be causing the performance issue

Education, Licenses, Certifications

  • Apprentice Trained Power Generation and/or Engine Technician (Preferred)

  • Vocational diploma from relevant technical institution

  • Current relevant electrical certification (optional)

  • Locally valid driving permit.

Experience

  • Minimal level of workshop related experience required.

  • Basic level knowledge of and/or experience with Cummins products

  • High Voltage/ Low Voltage experience (optional)

Job SERVICE

Primary Location Malaysia-Johor-Johor Bahru-Malaysia, Johor Bahru, Branch - Taman Mount Austin

Job Type Shop

Recruitment Job Type Technician

Job Posting Sep 6, 2018, 1:27:58 AM

Unposting Date Ongoing

Req ID: 180005QE