Cummins Technician Jobs

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Cummins Inc. Product Support Advisor in Karratha, Australia

Product Support Advisor


Product Support Advisor (4:3 FIFO)

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

An exciting opportunity for a Product Support Advisor to join the Karratha team. Reporting to the Operations Manager, this is a FIFO position on a 4:3 roster, Tuesday to Friday!

In this role, you will make an impact in the following ways:

  • Provide application support and maintenance advice for all equipment powered by Cummins engines

  • Act as a subject matter expert and provide on-the-job training for the principal's maintenance personnel. This will include coaching maintainers unfamiliar with the machines in routine maintenance and diagnostic techniques

  • Assist the Principal in the supervision of equipment servicing

  • Assist with parts interpretations and resolving of parts sourcing issues

  • Plan, arrange and supervise work within the scope of site contracts on all Cummins supported equipment. This shall include, but not be limited to, the warranty work and major component changes

  • Ensure that work on equipment performed by the Supplier’s Personnel and the Principal’s personnel are of an appropriate standard

  • Ensure minimum downtime on all Cummins powered machinery on-site

  • Conduct regular inspections in Cummins engines, proactively report on early fault detection and schedule work with maintenance planners,

  • Drive product improvement initiatives, influence Site maintainers with current Cummins recommendations and, upon the principal’s approval, complete Cummins product improvements on equipment powered by Cummins engines

  • Provide condition reports on each serviced unit completed

  • Follow the Principal’s service schedules

To be successful in this role you will need the following:

  • 5yrs post trade experience

  • 5yrs experience working on Cummins engines

  • Personal commitment to HSE and leading an interdependent safety culture

  • Diesel trade qualification

  • HHP experience

  • Strong influencer and interpersonal skills

  • Team building approach

  • Proficient computer skills

  • Onsite mining experience

Compensation and Benefits

  • This is a FIFO position on a 4:3 roster, Tuesday to Friday

  • Relocation assistance package is offered for the successful candidate

  • $5000 sign on bonus (Conditions apply)

  • Safety equipment / PPE provided

  • Uniforms provided and laundered

  • Comprehensive Cummins product training provided

  • Income Protection continuance insurance

  • Discounts with select private health insurance, PC software/hardware and a range of vehicles

  • Annual remuneration review

  • Participation in an annual variable compensation (bonus) program

  • A range of personal and professional benefits

  • Employee Assistance Program available to employees

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: to check out our Benefits


Primary Location Australia-Western Australia-Karratha-Australia, Karratha, Distributor BR 552

Job Type Shop

Recruitment Job Type Technician

Job Posting Mar 3, 2023, 7:52:08 PM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 230000GW