Cummins Inc. Technician (Level 3) in Luanda, Angola
Technician (Level 3)
Cummins are searching for a senior Technician, experienced in preventative maintenance, engine overhaul and coaching/developing more junior employees to support our team.
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Escalates unresolved issues to product specialists or supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
Significant field service work experience, with experience operating within a mining environment
Expert level knowledge of and/or experience with engine products
Strong customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Must have engine overhaul experience
Portuguese and English Speaking
Min 5 Years Experience
Good Report writing
Good work ethics with ability to work under pressure
Able to work rotational shifts
Primary Location Angola-Luanda-Luanda-Angola, Luanda, Cummins Distributor
Job Type Shop
Recruitment Job Type Technician
Job Posting May 5, 2020, 8:07:28 AM
Unposting Date Ongoing
Req ID: 200000TL