Cummins Inc. Engine Field Service Technician - Level III in Morgan City, Louisiana

Engine Field Service Technician - Level III

Description

Engine Field Service Technician, Level III - 1800072U

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

This mid-range role is customer-focused and is your starting spot for multiple career paths within our Service business with training on our newest product updates.

This is an exciting opportunity in Morgan City, LA for a Engine Field Service Technician Level II. Cummins North America is where you can work on industry leading engine technology such as High-horsepower GenSets, Integrated Power Systems, and PowerCommand panels in the Commercial Industrial, Data Center, and Prime Power markets while working in some of the most beautiful scenery in the world.

Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

Escalates unresolved issues to product specialists or supervisor.

Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identifies additional sales and service opportunities with customer.

Completes training in line with skill and business requirements.

Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level II Technician plus:

Ability to train Service Personnel to develop their diagnostic skills

Able to identify opportunities for work process improvements and recommend appropriate action

Able to develop and maintain productive working relationships

Ability to prepare reports providing feedback on service interventions

Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B

Skill Level A plus:

Ability to identify and resolve engine system failures relating to and impacted by component failure

Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues

Can resolve complex technical problems

Education, Licenses, Certifications

High school diploma/GED or relevant experience

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

Experience

Five or more years of relevant experience

Significant field service work experience

Expert level knowledge of and/or experience with engine products

Customer service experience

Experience providing technical advice and coaching to more junior technicians (preferred)

All drivers operating a company vehicle must be at least 21 years old; if the truck is a commercial motor vehicle per FMCSA regulation, the driver is required to hold or able to obtain a valid Commercial Driver License (CDL\

  • ).

All drivers operating a company vehicle must be at least 21 years old; if the truck is a commercial motor vehicle per FMCSA regulation, the driver is required to hold or able to obtain a valid Commercial Driver License (CDL\

  • ).

Candidates must own their own set of quality tools, specifically Metric hand tools and sockets up to 30 mm or 1- 1/2 inch are a basic requirement for diesel technicians.

Compensation: Base salary commensurate with experience.

Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Job SERVICE

Primary Location United States-Louisiana-Morgan City-US, LA, Morgan City, HWY 182 Warehouse

Job Type Shop

Recruitment Job Type Technician

Job Posting Nov 5, 2018, 2:25:41 PM

Unposting Date Ongoing

Req ID: 1800072U