Cummins Inc. Marine Field Service Technician in Riviera Beach, Florida
Marine Field Service Technician
_ If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be. _
_ Extraordinary Technology Requires Extraordinary Technicians! _
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
This role is customer-focused and will be providing technical support in marine applications. This Marine Field Technician opportunity is your starting spot for multiple career paths within our Service business.
- Diagnoses and completes less complex repairs to engines at the customer’s site.
Engages customers in a courteous and professional manner.
Anticipates and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Travel to customer sites, both domestically and internationally, to diagnose and service marine applications
* Skills *
- Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
Familiar with basic warranty/policy terms
Capable of developing collaborative working relationships
Able to identify opportunities for work process improvements
Can resolve common technical problems
Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
Ability to identify and up sell further service and repair opportunities
* Education, Licenses, Certifications*
- High school diploma required
Apprentice Trained Engine Technician preferred
Vocational diploma from relevant technical institution preferred
Locally valid driving permit required
- Basic level field service work experience required
Technical experience in the marine industry required
Intermediate level knowledge of and/or experience with engine products
Customer service experience
* PHYSICAL REQUIREMENTS:*
Standing 7.5 hours per day, Pushing/Pulling 4.0 hours per day., Sitting 1.5 hours per day, Lifting 1.5 hours per day, Lifting up to a maximum of 80 pounds, Bending 3.0 hours per day and, Driving 1.5 hours per day.
* Cummins and E-verify*
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
_ Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today._
Primary Location United States-Florida-West Palm Beach-US, FL, Riviera Beach, Cummins Power South
Job Type Shop
Recruitment Job Type Technician
Job Posting Feb 15, 2019, 12:06:10 PM
Unposting Date Ongoing
Req ID: 180006LI