Cummins Technician Jobs

Job Information

Cummins Inc. ONSITE SERVICE TECHNICIAN in Tete, Mozambique

ONSITE SERVICE TECHNICIAN

Description

Completes preventative maintenance and/or basic repair activities on Cummins products at a single customer site with minimal direction.

Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools

Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor

Performs preventative maintenance activities as per documented schedules and standards on Cummins products at a customer’s location.

Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens

Completes training in line with skill and business requirements

Maintains work area and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

Qualifications

Skills

Skill Level A

Level I Technician plus:

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER, LONMGMAKER

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships

Able to identify opportunities for work process improvements

Can resolve common technical problems

Skill Level B

Skill Level A plus:

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

In depth mechanical and/or electrical repair and maintenance capability to carry out product repairs including components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Education, Licenses, Certifications

Apprentice Certified Power Generation or Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification (optional)

Locally valid driving permit

Experience

Basic level field service work experience

Intermediate level knowledge of and/or experience with power generation or engine products

High Voltage/ Low Voltage experience (optional)

Customer service experience

Job SERVICE

Primary Location Mozambique-Tete-Tete-Mozambique, Tete, Cummins Mozambique LDA

Job Type Shop

Recruitment Job Type Technician

Job Posting Aug 5, 2019, 11:52:42 AM

Unposting Date Ongoing

Req ID: 19000374

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