Cummins Inc. HHP Field Service Supervisor - Toowoomba in Toowoomba, Australia

HHP Field Service Supervisor - Toowoomba


About the Role

Our Toowoomba Branch is a compact but high performing mining, HHP and heavy automotive focused operation encompassing workshop, field service and administrative support.We are currently seeking a Service Supervisor on a full-time ongoing basis leading, engaging, developing and supporting our field service team. With a strong focus on hiring to develop, you will have training and development opportunities and gain Cummins products skills and knowledge that will set you up for success anywhere in the world.

As the Service Supervisor you will be the first and last point of contact for our valued, predominately mining, customer base.

Key Responsibilities:

  • Be the face of Cummins for field service support for the region, focusing on the 6 mine locations we support locally as well as our other valued customers

  • Proactively engage customers around current and future service requirements

  • Prioritise resources, responding to predominately urgent breakdown requests

  • Develop work plans for scheduled maintenance

  • Ensure requirements on parts and other support for field service team are well-organised

  • Provide direction to a team of skilled Cummins technicians

  • Prepare of invoices and quotes and ensuring WIPS are up to date and invoices are processed for payment in a timely manner

  • Develop relations with our key customers, conducting regular visits out to our customers sites

  • Build a cohesive team of technicians

About You

To be successful in this role you will require:

  • Previous leadership or supervisory experience is ideal, or an extensive field service background at a senior level

  • Strong knowledge of technical diesel products and service requirements relevant to the mining industry

  • Experience dealing with high value fast paced customers, managing resources to meet urgent requirements

  • Excellent communication skills and a strong focus on customer delivery

  • Heavy diesel or light automotive qualification with extensive heavy diesel experience

  • The ability to prioritise conflicting tasks and meet strict deadlines

  • A strong focus on health and safety

  • Team orientated mindset

  • Demonstrated PC skills with the proven capability to deliver in an office-based environment

About Cummins

Cummins is the place big enough to coach and develop a global workforce whilst leading the world in innovative, clean engine technology. We’re also small enough for you to find your fit and personal passion within a team of dependable, creative thinkers, and take advantage of the opportunity to develop your career within a diverse, inclusive, empowering environment.

What’s in it for you

You will have the opportunity to work with a highly skilled, diverse team, learning from some of the best in the industry to develop skills you can use anywhere in the world. We are stable and close-knit team and take pride in developing our people. We also offer;

  • A competitive base salary overtime

  • You'll participate in a company-wide bonus program - so as we thrive, so will you!

  • A modern, diverse and inclusive working environment

  • The chance to define and develop your career with a recognized industry icon

  • Ability to purchase additional annual leave policy and additional benefits vary between locations

How to apply

Apply now to the Cummins recruitment team via the online application link. For more information relating to this role, please contact Jane Gaylor on or 03 9765 3068. For all applications, please click on the link provided.



Primary Location Australia-Queensland-Toowoomba-Australia, Toowoomba, Distributor BR 137

Job Type Shop

Recruitment Job Type Technician

Job Posting Jan 13, 2019, 6:56:16 PM

Unposting Date Ongoing

Req ID: 180005YK